DETERMINATION OF RATES
Let It Shine determines its rates according to size and location of premeies, type and frequency of cleaning and condition of home. We're affordable! We work hard to offer your the highest level of personal service at the best possible price. No contracts. No hidden fees. No long term obligation. It's this kind of combination of price and value that has helped us build a great reputation. And we are happy to provide FREE estimates.
Let It Shine guarantees your satisfaction! Our method is thorough. We don't just say you'll be happy - we guarantee it! If you are ever dissatisfied with any area that we have cleaned, we will return that same day, or at your convenience, and re-clean it to your satisfaction - at no charge, of course!
Because the people who clean your home are trained and certified Let It Shine employees, you do not have to worry about payroll taxes or worker's compensation issues. You will never be under a contract that commits you to a certain number of cleanings. Just give us a three business-day notice to cancel or change your service.
PAYMENTS AND REFUNDS
For your convenience, Let It Shine accepts cash or check for payment. Payment is due at the time of service or an agreed-upon schedule. A $10.00 non-payment fee will be incurred if payment is not made at the scheduled time. A $50.00 fee is applied to all returned checks.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to our clients. However, we want you to be 100% satisfied with Let It Shine Cleaning Co. Please see the "YOUR SATISIFACTION" section if you are ever dissatisfied with your cleaning.
If it is necessary to cancel/skip any scheduled cleaning, please notify Let It Shine, three business days before the scheduled day. This will allow us time to hopefully reassign the service team to another appointment. A 15% skipping fee will be charged and added on to the next cleaning, for all skipped cleanings. Same day cancellations will be charged the full cleaning amount unless a valid emergency has occured.
BREAKAGE AND LOSS POLICY
Let It Shine is fully bonded and insured. Our liability limits are set at a maximum of 10 times the cost of the service charge on the day in which the loss/breakage occurred. Notification must be made within 48 hours of service. Items excluded from liability are cash, jewelry, one-of-a-kind items, hard-to-get items, items of sentimental value, art, antiques, and electronics.
Key replacement/locksmith fees are paid only if keys are lost or miscoded. There is a $50.00 per location liability limit.
REFERRAL REWARD PROGRAM
Let It Shine believes in spreading the news, especially if it's GOOD news! Our past, present and future are based on satisfied clients. Your good work is important in our business, and to show our appreciation, we offer a generous customer-referral discount. Each new customer you refer to Let It Shine will receive a 10 percent discount on completion of their third home cleaning, and you will receive the dollar amount of their discount as a credit toward your next cleaning. You can earn one free cleaning a year with our program. We always try to keep you supplied with our business cards but, if you ever need more, please contact us and we will get them to you immediately.
Let It Shine goes to the extreme to keep your keys and codes safe. We prefer that you provide us with a key, or lockbox/garage pad code, for assurance that we will be able to get in to do our scheduled cleaning. Should you decide not to provide us with one of these, there will be a $50.00 lock-out fee for the first visit we get locked out. Each time thereafter we will charge the full amount of the scheduled cleaning.
Our employees are very important to us, and we are very serious about keeping them safe. So, they do not climb, use ladders or move anything over 35 pounds. These types of activities put our employees in danger of back injury or could even damage your property. If you would like us to clean behind appliances such as a refrigerator, oven or sofa, please move the item prior to the cleaning to allow access to the area.
We will not use bleach as a cleaning product unless you authorize it to be used. Please be aware that we will not be responsible for any damage caused by bleach.
OUR CLEANING SUPPLIES
Let It Shine uses and supplies only safe, effective cleaning products and equipment unless otherwise requested.
CALL TODAY FOR A FREE ESTIMATE! 503.930.2446